Frequently Asked Questions
Everything you need to know about our outdoor gear and services.
What is the typical shipping timeframe for Hooké orders?
Standard shipping typically takes 3-7 business days within North America. Expedited options are available at checkout for those who need their gear sooner.
What is your return policy for apparel and equipment?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that certain clearance items may be final sale.
Are your products sustainably sourced?
Yes, we prioritize environmental responsibility by using organic cotton, recycled polyester, and ethical manufacturing processes to minimize our footprint.
How do I determine the right size for me?
Each product page features a detailed size guide. Our outdoor apparel generally follows a standard fit, but we recommend sizing up if you prefer a looser layer for movement.
Do you offer international shipping?
We currently ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.